1. Introduction

This Privacy Policy governs the way ClientTask collects, uses, maintains, and discloses information collected from users (each, a “User”) of clienttask.com website (“Site”). This privacy policy applies to the Site and all services offered by ClientTask.

We respect the privacy of individuals and are committed to handling personal information responsibly and in accordance with applicable law. This Notice sets out the personal information that we collect and process about you, the purposes of the processing and the rights that you have in connection with it.


2.  The Types of Personal Information We Collect

We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, to transact business with you, on behalf of the company you work for, as our customer.  We will only use such Personal Information for the purposes of providing information which you have requested, fulfilling business transactions, or for other purposes set out in this Notice.

ClientTask may also collect Personal Information indirectly from third parties, such as our business partners, or members of your platform.

We may collect the following information, depending on the SaaS application being used:

  • Name: first name and last name
  • Job title or description
  • Company or organization name
  • Company address, including country
  • Contact information including email address and telephone number(s)
  • Usernames and passwords according to the SaaS service specifications to allow users to login and use the SaaS service
  • Time zone and date/time preferences for SaaS service usage
  • IT information required to provide access to systems and networks such as IP addresses, log files and login information, encryption generation keys
  • Information pertinent to fulfilling business transactions on a customer’s behalf, such as files uploaded by a user to a SaaS service to be processed by the application’s functionality, system generated emails
  • Meta Data, such as logs, for usage information and activity logs, with identifying characteristics such as creator or author of a transaction, names of individuals who have accessed or downloaded file(s), the time file(s) were accessed or downloaded, IP addresses of users.
  • SaaS service administration activity such as adding and deactivating users, management of the generation of encryption keys

We do not collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic data, biometric data.


3. Purposes for Processing Personal Information


3.1 Business Transactions with Customers

We process Personal Information through ClientTask platform, which include tools and systems that help us to administer customer accounts, orders and business transactions and share information across ClientTask platform.


3.2 SaaS Services

You may provide Personal Information to ClientTask through our “registration” page, by processing orders, or by participating in a platform.

We may make use of Personal Information that we collect to help us administer the SaaS Services and platforms:

  • To analyse system usage to help maintain the operational system
  • To enable you to access customer support portals or to provide customer support services to you
  • To optimise system operation based on usage and enable future service development and improvements
  • To enable our compliance with export control and other laws and regulations

The Internet is a global environment and using the Internet to collect and process data can involve the transmission of data on an international basis. By using our SaaS Services and communicating electronically through the SaaS Services, you acknowledge our processing of data in this way.

The SaaS Services allow users to send documents and communicate with other users. ClientTask is not responsible for the data protection or privacy practices or the content of other users’ sites. When your communications leave our platforms, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Notice. You should review the data protection and privacy statements applicable to such sites.

Our SaaS Services use cookies. Most browsers allow you to turn off cookies or to receive a warning before a cookie is stored on your hard drive. Find out more about our cookies in our Cookie Notice.


3.3 Other legitimate business purposes

We may also collect and use Personal Information when it is necessary for other legitimate purposes, such as to help us conduct our business more effectively and efficiently, for example, for general IT resourcing on a global level and information security/management.


3.4 Legal purposes

We also may use your personal information where we consider it necessary for complying with laws and regulations, or to exercise or defend the legal rights of the ClientTask global group of companies.


4. Who We Share Your Personal Information With

4.1 Within ClientTask

Employees, contractors, and agents of ClientTask may be given access to Personal Information which we collect, but their use will be limited to the performance of their duties and the reason for processing. Our employees, contractors and agents who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any other purposes.


4.2 Business Partners and Service Providers

ClientTask will never sell, rent, or disclose to unaffiliated third parties your Personal Information unless we have your permission or are required by law to do so. When we permit a third party to access Personal Information, we will implement appropriate measures to ensure the information is used in a manner consistent with this Notice and that the security and confidentiality of the information is maintained.

ClientTask discloses the Personal Information it collects to the following third parties:

  • Business partners for the purposes of providing services, support, and Services to customers
  • Third parties where disclosure is required or authorized by law
  • Service Providers who provide business services to us.  We do so on a "need to know basis" and in accordance with applicable data privacy law.


4.3 Lawful Grounds

We may disclose Personal Information to third parties on other lawful grounds, including:

  • To comply with our legal obligations, regulation, or contract, or to respond to an administrative or judicial process
  • In response to lawful requests by public authorities
  • If necessary to exercise or defend against potential, threatened or actual litigation
  • If necessary to protect the vital interests of another person
  • In connection with the sale, assignment or other transfer of all or part of our business, or
  • With your consent.


5.  Controlling Your Personal Information

You can request correction, update, and deletion of your Personal Information via e-mail sent to dataprotection@clienttask.com, and we will use reasonable efforts to contact you regarding your request. To update or delete your Personal Information or correct an inaccuracy, we may ask you to verify your identity and cooperate with us in our effort.


6. Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

ClientTask may collect and use Users personal information for the following purposes:

·        To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

·        To improve our Site
We may use feedback you provide to improve our products and services.

·        To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product, or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


7.  EEA Residents Only

7.1 Transfer of Personal Information

As we operate at a global level, we may need to transfer Personal Information to countries other than the ones in which the information was originally collected. When we export your personal information to a different country, we will take steps to ensure that such data exports comply with applicable laws.


7.2 Privacy Rights

If you are a resident of the European Union, you can object to processing of your Personal Information, ask us to restrict processing of your Personal Information or request portability of your Personal Information.

You have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority. If we have collected and process your Personal Information with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.


8.  Data Retention

Personal Information will be retained no longer than necessary in relation to the business purposes for which such Personal Information is provided and to fulfil legal requirements.


9. Security

We are committed to ensuring that your information is secure. We have put in place appropriate technical, physical, and administrative procedures to safeguard and secure the information we collect to prevent unauthorised access or disclosure.


10. Updates to This Notice

ClientTask reserves the right, in its discretion, to make changes to any part of the SaaS Services, platforms or this Notice. ClientTask may change Notice from time to time by updating this page. You should check this page from time to time to ensure that you are aware of any changes.


11. Contact Information

If you have any questions about this Notice, or wish to make a complaint about our data handling practices, you may contact:

Email: dataprotection@clienttask.com

Phone: +353 1 9682449


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